I'm the developer of a cloud based Point of Sale system - SplitAbility POS. This blog unpacks and explains some of the technology associated with on-line POS systems. Specifically leaning toward hospitality type usages.
I look at some the differences in legacy systems, the pros and cons of the modern systems and why I'm backing the cloud!
Most certainly, docket rails are soon to become an artifact of the hospitality industry.
Just as cash registers have made way for touch screens and tablet based point of sale systems, paper tickets are being replaced with the KDS (Kitchen Display System) or bump screen.
Improved speed and efficiency
Order tracking - who’s ordering, who’s waiting
How long they’ve been waiting
Distribute orders to particular stations
Lower cost - no printers, no paper, no ribbons
Easy order history retrieval
Although having been around for a while, up until recently kitchen display systems were beyond the reach of most smaller cafes and restaurants, due to the required on site hardware and expensive licensed software. Learn more system differences explained.
The delivery model is changing, meaning KDS can now be supplied at a fraction of the cost to the older installed systems.
Screens and tablets can now simply synchronize via the Internet.
So along with kitchen printers and paper tickets, order docket holders have had their time in the sun.
The shift is underway, early adopters are well into the take up phase of this technology. So if you're interested in avoiding the paper shuffle, to improve your order docket management, it's time to make the move to the virtual spike.
This video is getting a lot of interest, it shows how easy it is to make the transition away from paper based ordering processes.
There's lots to consider when choosing an on-line point of sale system for your business, but there is one factor that stands out.
Speed of Operation!
It's a benchmark that ranks above all others. Button images help make for a fast system, as they allow for quick recognition of menu items. Consistent design improves navigation speed.
But whether you use a single register or multiple tablets, an important detail that also feeds into the speed equation is:
The time it takes for the POS to do a full reload 🔄
That is, the time taken to do a complete reload of the app from scratch to taking and sending orders.
The above video shows a POS system that has both lightning fast operational speed as well as fast refresh and load times. Starting the app from scratch to printing orders is done in around 2 to 3 seconds!
Whether cold booting a computer or powering up a device after it has run low on battery level, app refresh & reload is an unavoidable process you'll need to do from time to time. So be sure to do some tests when doing your system trials, otherwise you may be setting yourself up for some frustration down the track.
Want more speed? Ensure you have fast printers: Lean more.
Turbo-charge your operational processes with a fast point of sale system.
Predominantly used in quick service restaurants, Kitchen Display Systems aka KDS are increasingly being used more widely in hospitality as the barriers to using them such as cost are falling dramatically.
The benefits are clear:
No lost tickets - the virtual spike holds all orders
No unreadable tickets - all orders in double size text
Retrieve any ticket that is accidentally cleared
Improved service times
Category selection on a per screen or per station basis
Five questions to ask when considering tablet POS systems:
Can you add more devices?
As your business grows or to cope with rush hour, being able to add tablets or pop out your smart phone and start ordering is a real advantage. But should you need to pay to add more devices? SplitAbility’s subscription model is simple. For $60/month, you can use as many devices as you like, download the app and you’re good to go!
Platform agnostic equals future proof. For example, payment terminals like CBA’s Albert require a native Android app. SplitAbility is certified to run on the Albert as well as iPad integrated payment terminals.
How easy are menu changes?
Agile venues change their offerings daily, so you’ll need to propagate entire menu changes to all devices effortlessly. SplitAbility allows you to edit your online menu/s (Google Drive Spreadsheet/s), then push it live to all tablets with a single click.
Can you use the data network?
Wi-fi signal levels vary as your venue fills. True cloud-based tablet systems seamlessly switch to the mobile data network if required, allowing recovery from wi-fi black spots.
What’s the track record?
Talk to businesses that use the system you’re considering, check review sites as past performance is a good indication of how well a tablet system works. With a 100 per cent uptime record over five years and now processing thousands of transactions per hour, SplitAbility POS is unmatched when it comes to reliability. SplitAbility uses Google Cloud Infrastructure with App Engine and Firebase providing its lightning fast operation and stability.